Services
Interpreter staffing and workforce services
Each service can be engaged individually or as part of an end-to-end staffing programme, according to mutually agreed terms.
Service 1
Interpreter Staffing Solutions
Interpreters provided according to each client's requirements — across remote, on-site and ASL modalities.
Request InterpretersRemote Interpretation — OPI
Interpreters staffed for over-the-phone interpretation, including platform readiness, technical setup checks and schedule coordination.
Remote Interpretation — VRI
Video remote interpretation staffing with attention to connection quality, environment requirements and platform walkthroughs.
On-Site Interpretation
On-site interpreter staffing coordinated around assignment location, schedule and client qualification criteria. Availability depends on requirements and agreed terms.
ASL Interpreter Staffing
Sourcing and staffing of ASL interpreters against client-defined qualification criteria, remote or on-site where available.
Service 2
End-to-End Interpreter Workforce Management
One integrated service managing the interpreter workforce from sourcing through ongoing support.
01
Interpreter Recruitment & Sourcing
Continuous recruitment through interpreter communities, social channels, website recruitment and regional sourcing partners, supported by targeted campaigns for specific languages.
02
Candidate Screening
Structured screening covering interpreting experience, language proficiency, technical setup and client-specific criteria before submission.
03
Language Proficiency Assessment
Softlancer LLC has a contractual assessment relationship with ALTA Language Services and may use ALTA assessments for applicable language proficiency requirements. EF SET is used for applicable English proficiency assessment. Neither is described as an endorsement of Softlancer LLC.
04
Onboarding Management
Onboarding coordination including documentation collection, client-specific onboarding requirements and candidate communication throughout the process.
05
Training & Coaching
Training and coaching covering medical and legal interpreting content, compliance topics, ethics, call handling and interpreter setup requirements.
06
Quality Assurance
Quality assurance activity aligned with applicable client policies, qualification criteria and feedback loops with interpreters.
07
Interpreter Care
Interpreter care and support during and after interpretation sessions, including issue escalation and ongoing communication.
08
Payment Administration
Payment administration through approved payment providers according to applicable LSP payment cycles and agreed terms. Certain payment processing charges may apply and are disclosed when relevant.
Language assessment is applied where the requirement calls for it.
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